Junior Customer Success Manager (m/f/d)

Your Role

You're the central interface between customers, sales, product management, and IT. Our procurement software transforms packaging purchasing – and you ensure our customers get maximum value from the platform.

Your Responsibilities

• Customer Management & Project Control – Guide customers through their entire lifecycle
• Structured Onboarding – Systematically introduce new customers to the software
• Procurement Project Planning – Coordinate purchasing and optimization projects in packaging
• Support Negotiation Strategies – Keep strategic goals in sight during procurement projects
• Support Sales Team – Help win customers with expertise and product demos

What You Bring

Must-have:

• Strong communication and customer orientation
• Technical affinity and confident use of digital systems
• Multitasking ability and organizational talent
• Persuasiveness and clear presence in negotiations
• Solution-oriented, team-capable work style

Nice-to-have:

• Experience in the packaging industry
• Procurement experience or understanding

What We Offer

• Hybrid Work – Office in Leipzig, roughly once a week on-site, EU workation possible
• Flexible Hours – Self-responsibility over time-tracking
• Permanent Contract – After 6-month probation
• Internal Coaching – Communication, self-organization, expertise
• Team Offsites – 2-3x per year
• Established Product – With real customers and market presence